Custom Embroidery Order Policy

 Thank you for choosing us for your custom embroidery! Every item is made with care and attention to detail. Please review the following policies before placing your order.

Custom Orders
    •    All custom embroidered items are made to order.
    •    Once an order has been approved and payment has been received, production will begin.
    •    Please carefully review all proofs for spelling, colors, sizing, and placement. Once approved, we are not responsible for errors that were approved by the customer.

Payment
    •    Full payment is required before any custom order is started.
    •    Orders will not be added to the production schedule until payment has been received.
    •    Quotes are valid for 14 days unless otherwise noted.

Turnaround Time
    •    Standard turnaround is approximately 2–4 weeks from the date of final design approval and payment.
    •    Larger orders or specialty items may require additional time.
    •    Rush orders may be available for an additional fee, depending on our production schedule.

Digitizing Fees
    •    New logos or artwork require digitizing before they can be embroidered.
    •    Digitizing fees are separate from embroidery costs and are typically $20–$75, depending on design complexity.
    •    Digitized files remain the property of our business unless otherwise agreed upon.

Artwork Requirements
    •    High-resolution PNG, PDF, SVG, AI, or EPS files are preferred.
    •    Low-quality images may require artwork cleanup or redesign, which may incur an additional design fee.

Customer-Supplied Items
    •    We are happy to embroider customer-provided garments when possible.
    •    While every precaution is taken, we are not responsible for damage due to manufacturing defects, fabric flaws, or hoop marks.
    •    Customer-supplied items cannot be replaced if damaged during the embroidery process.

Cancellations
    •    Orders canceled before production begins may receive a refund minus any design or digitizing fees already incurred.
    •    Once embroidery has started, orders cannot be canceled or refunded.

Returns & Exchanges
    •    Because each item is custom-made, we do not accept returns or exchanges.
    •    If we make an error in your order, please contact us within 5 days of receiving it so we can make it right.

Thread Colors
    •    We do our best to match requested thread colors as closely as possible.
    •    Slight variations may occur due to thread availability, monitor settings, and fabric type.

Pickup & Shipping
    •    Customers will be notified when their order is complete.
    •    Shipping costs are the responsibility of the customer unless otherwise agreed upon.
    •    We are not responsible for delays caused by shipping carriers.

Communication
    •    We strive to respond to all messages within one business day.
    •    Delays in approving proofs or responding to questions may extend your turnaround time.

By placing an order, you acknowledge that you have read and agree to these policies.
Thank you for supporting our small business! We appreciate the opportunity to create something special for you.